AI Agent (Under NDA2)
Conversational AI with Ultra-Fast Response Time
Über das Projekt
The AI Consultant offers multilingual communication and fully automates call dispositioning and agent tasks.
Benutze Technologien:
Land
UAE, Dubai
Branche
Telecommunications
Development Stunden
800
Teamgröße
5
Challenge
- Developing an intelligent speech recognition module to ensure a natural, human-like conversation flow of 700 ms in AVG.
- Developing an infrastructure capable of efficient autoscaling while ensuring the stability and reliability of SIP connections and the SIP framework.
Solutions
- To achieve low latency of the AI consultant, we designed and implemented a high-quality custom algorithm that manages the conversation flow within specific system modules.
- We developed an informative dashboard with customizable settings.
- We made sure clients have access to detailed campaign statistics.
- We provided robust on-site security, developed a Disaster Recovery (DR) program, and applied authentication security.
Delivered Value
- Agent costs were significantly reduced from $15 to $1 per hour.
- Onboarding time for a call campaign decreased from 2 weeks to 1 day.
- Onboarding costs for a call campaign lowered from $5,000 to $100.
- AI consultant requires no training as a human agent would.
- The number of agents for any call campaign is now unlimited.
What Our Customers Say
Nicolas Torrent
Geschäftsführer, Digilegal
"Sie sind eine hervorragende Mischung aus Qualität, Geschwindigkeit, technischem Fachwissen und Preis."
Thanawat Laohadtanaphorn
IT Leiter, Mwater Co., Ltd.
"Ihre Reaktionsfähigkeit, ihre Geduld und ihr transparentes Projektmanagement sind die Highlights ihrer Arbeit."
Elvin Lee
Geschäftsführer, Piktochart
"Seit wir sie beauftragt haben, konnten wir die Entwicklung beschleunigen und mehr Wert für unser Unternehmen schaffen."
Über SAPIENTROQ
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